We are here to share our insight.
Verint is a passionate community of employees, partners and customers who work relentlessly to discover new possibilities in customer engagement technology.
We’ve been the industry pace setter since our inception more than 25 years ago, as demonstrated by a steady stream of innovations, hundreds of patents and deep accumulated knowledge from processing nearly 10 billion interactions per year. Almost 10,000 organisations across the globe rely on Verint. In the Nordics, our local team has built a powerful relationship with Axcess Nordic, the Ballerup headquartered provider of 360-degree insights, integration, implementation and consulting into the customer experience.
Together, Verint and Axcess Nordic are responsible for transforming the customer and workforce engagement strategies of the region’s leading organisations – particularly within the life and pensions sector
Our collaboration brings dynamic innovation to our customers and helps them thrive in a time of monumental change. Brands today have the same team and resources as yesterday – yet face today’s rapidly evolving workforce dynamics, dozens of new customer engagement channels, many diverse customer journeys and millions of consumer interaction. This creates an Engagement Capacity Gap. Verint solutions and our collaboration with Axcess Nordic is uniquely geared toward closing this gap. It starts with striking the right balance between automation and human touch, so that organisations can scale the business with digital and self-service solutions while still delivering informed, real people to support consumers when required. Our solutions capture, enrich and derive meaning from the tremendous amounts of digital and conversational data, so that organisations can adapt and act faster.
Importantly our solutions break down barriers across data, people, departments and tools so that brands are no longer bound by the constraints of existing silos between front and back offices.
The Verint Customer Engagement Cloud Platform draws on the latest advancements in AI and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. Verint believes in open development and integration. We coexist within an ecosystem of solutions and trusted partners like Axcess Nordic to help our customers drive even greater value from their technology investments. With Verint and Axcess Nordic, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees and do so at scale so that they can realise tangible business results.
For more information visit www.verint.com and axcessnordic.com